Comments on: It is all about Micro interactions and embracing change. http://michaeldfanning.com/it-is-all-about-micro-interactions-and-embracing-change/ michaelfanning Thu, 09 Sep 2010 14:00:05 +0000 http://wordpress.org/?v=2.5.1 By: Michael Fanning http://michaeldfanning.com/it-is-all-about-micro-interactions-and-embracing-change/#comment-41 Michael Fanning Tue, 23 Jun 2009 01:19:42 +0000 http://michaeldfanning.com/?p=55#comment-41 For Windermere I believe you have to look past the transaction and become real with the people you do business with. In that we list and sell homes in communities it becomes way more about who we are a friends, neighbors, and advocates. It is being real as apposed to being a company all about business. For Windermere I believe you have to look past the transaction and become real with the people you do business with. In that we list and sell homes in communities it becomes way more about who we are a friends, neighbors, and advocates. It is being real as apposed to being a company all about business.

]]> By: Patrick R. Porter http://michaeldfanning.com/it-is-all-about-micro-interactions-and-embracing-change/#comment-40 Patrick R. Porter Mon, 22 Jun 2009 23:22:56 +0000 http://michaeldfanning.com/?p=55#comment-40 Hey Mike, Another nice blog post. This one got me curious: how does Windermere currently measure customer satisfaction? We've gone through numerous iterations of customer feedback capture and satisfaction measurement at our company, and we're about to refine our strategy once again. In this context, the idea of taking a strictly transactional relationship and making it a a true relationship built on a long arc of micro-contacts is relevant. I guess I'm just curious what works for you guys, as this is something on top of my mind lately. --Patrick Hey Mike,

Another nice blog post. This one got me curious: how does Windermere currently measure customer satisfaction? We’ve gone through numerous iterations of customer feedback capture and satisfaction measurement at our company, and we’re about to refine our strategy once again. In this context, the idea of taking a strictly transactional relationship and making it a a true relationship built on a long arc of micro-contacts is relevant.

I guess I’m just curious what works for you guys, as this is something on top of my mind lately.

–Patrick

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